Sustainability at MUJI

Stakeholder Engagement

To contribute to the simple, pleasant life and society, Ryohin Keikaku Group believes that it is important for it to accurately understand the demands and expectations of stakeholders for society and the group, through constructive dialogues with customers, local communities and society, shareholders and investors, business partners, and employees, and respond to them accordingly.

Dialogue with Stakeholders

Ryohin Keikaku reflects opinions and requests in corporate activities as we repeatedly hold dialogue with stakeholders.

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Stakeholder Main Method of Communication Relevant Initiatives
Customers Customer service at stores/events
Distribution of articles via social media, including the MUJI passport app
Inquiries to the customer support center
Customer participation-type community site (IDEA PARK)
We have increased opportunities to connect directly with customers through the free MUJI passport app available in 11 countries. In Japan, the total number of downloads has reached 28.18 million. In addition, 35,258 articles have been distributed by stores.
Local communities and society Participation in community activities
Regional cooperation agreement with local governments
Disaster relief support
Since 2017, we have 23 regional cooperation agreements with 21 regions for revitalization activities such as Toshima Ward in Tokyo, Kamogawa City in Chiba Prefecture, and Sakata City in Yamagata Prefecture, among others.
Shareholders and investors General Meeting of Shareholders
Meetings with shareholders
Business results briefing
Meetings with investors
About 250 shareholders attended the 43rd Ordinary General Meeting of Shareholders (99 at the venue and approximately 150 online), and the meeting was streamed on the Company website.
Business partners Briefing for business partners
Audit of business partner factories
Business partner helpline (contact point for making reports)
We hold regular briefings for our suppliers to explain product policies and strategies.
Employees "Good Meeting" venue
Employee meetings
Employee training
Self-assessments and feedback meeting
In-house portal site and in-house newsletters
Employee helpline (whistleblowing hotline)
"Good Meeting" is our term for an assembly that raises the sense of ownership among Group employees and challenges them to achieve management targets. Held once every six months, the meetings are an opportunity for recognizing outstanding employees, sharing the achievements of the Group during the preceding six months, and encouraging forward-looking action by helping employees understand the vision for the coming six months and beyond.

Cooperation with External Organizations

Ryohin Keikaku is working to deepen its understanding of social issues on a global scale and to continuously improve its business activities, in collaboration with various external organizations.

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Name Time of Joining Mission Main Activities of the Organization
Better Work Programme 2016 It is a joint program between the International Labour Organization (ILO) and the International Finance Corporation (IFC), which is a member of the World Bank Group. It aims to improve the stability and competitiveness of the supply chain of the apparel and footwear industries and realize the improvement of factory workers' rights and their working environment, in collaboration with a variety of corporations, organizations, and people, including governments, global brands, factory owners and employees, and labor unions. Its aim is to provide independent audits, training, and improvement proposals to member factories to promote enhancement of working environment management policies and systems. It also aims to support the policy formulation and planning for the government of each country by utilizing knowledge gained through local activities in each country.
United Nations Global Compact September 2013 Under the commitment of top executives of corporations that support the 10 principles related to the protection of human rights, elimination of unfair labor, response to the environment, and anti-corruption, efforts are continuously made to achieve them.
JAPAN SUSTAINABLE FASHION ALLIANCE (JSFA) August 2021 (supporting member) To promote transition to a sustainable fashion industry with the goals of "zero fashion waste through appropriate production, appropriate purchasing, and recycling" and "carbon neutrality by 2050" by understanding the impact of the fashion industry on the natural environment and society, and jointly finding solutions to common issues in the fashion and textile industries. To promote appropriate amount of production, purchase, and recycling to achieve zero fashion waste, and promote visualization of environmental impact and consideration to achieve carbon neutrality. It also makes policy recommendations to the relevant ministries and agencies to improve common issues in the industry and creates a mechanism for two-way communication with consumers.

Examples of stakeholder consultation

Ryohin Keikaku Group has joint the UN Global Compact, and is referring to to a variety of international principles and declarations, including the UN Guiding Principles on Business and Human Rights. In promoting human rights due diligence, we have been referring to "important human rights issues for each industry" in the "Stakeholder Engagement Program" held by Caux Round Table (CRT) as well as the results of our dialogues with experts to identify potential human rights risks.