Sustainability at MUJI
Stakeholder Engagement
To contribute to the simple, pleasant life and society, Ryohin Keikaku Group believes that it is important for it to accurately understand the demands and expectations of stakeholders for society and the group, through constructive dialogues with customers, local communities and society, shareholders and investors, business partners, and employees, and respond to them accordingly.
Dialogue with Stakeholders
Ryohin Keikaku reflects opinions and requests in corporate activities as we repeatedly hold dialogue with stakeholders.
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| Stakeholder | Main Method of Communication | Relevant Initiatives |
|---|---|---|
| Customers |
Customer service at stores/events Distribution of articles via social media, including the MUJI passport app Inquiries to the customer support center Customer participation-type community site (IDEA PARK) |
We have increased opportunities to connect directly with customers through the free MUJI passport app available in 11 countries. In Japan, the total number of downloads has reached 28.18 million. In addition, 35,258 articles have been distributed by stores. |
| Local communities and society |
Participation in community activities Regional cooperation agreement with local governments Disaster relief support |
Since 2017, we have 23 regional cooperation agreements with 21 regions for revitalization activities such as Toshima Ward in Tokyo, Kamogawa City in Chiba Prefecture, and Sakata City in Yamagata Prefecture, among others. |
| Shareholders and investors |
General Meeting of Shareholders Meetings with shareholders Business results briefing Meetings with investors |
About 790 shareholders attended the 44th Ordinary General Meeting of Shareholders (approximately 460 at the venue and approximately 330 online), and the meeting was streamed on the Company website. |
| Business partners |
Briefing for business partners Audit of business partner factories Business partner helpline (contact point for making reports) |
We hold regular briefings for our suppliers to explain product policies and strategies. |
| Employees |
"Good Meeting" venue Employee meetings Employee training Self-assessments and feedback meeting In-house portal site and in-house newsletters Employee helpline (whistleblowing hotline) |
"Good Meeting" is our term for an assembly that raises the sense of ownership among Group employees and challenges them to achieve management targets. Held once every six months, the meetings are an opportunity for recognizing outstanding employees, sharing the achievements of the Group during the preceding six months, and encouraging forward-looking action by helping employees understand the vision for the coming six months and beyond. |
Initiatives
Ryohin Keikaku participates in the following initiatives to deepen its understanding of social issues on a global scale and to continuously improve its business activities.
United Nations Global Compact (UNGC)
In September 2013, Ryohin Keikaku joined the United Nations Global Compact, a global initiative to achieve sustainable growth for the international community. In accordance with the United Nations Global Compact's 10 principles covering human rights, labor, environment and anti-corruption, Ryohin Keikaku will contribute to the creation of "Truthful and Sustainable Life for All" through our products, services, stores and business activities that consider the ideal relationship among people, nature, and products as well as a generous human society.
Better Work Programme
Better Work is a partnership program between the United Nation's International Labour Organization (ILO) and the International Finance Corporation (IFC), a member of the World Bank Group. Ryohin Keikaku has been participating in the Better Work Programme since 2016. Work brings diverse groups together - governments, global brands, factory owners, and unions and workers - to improve working conditions in the garment industry and make the sector more competitive.
JAPAN SUSTAINABLE FASHION ALLIANCE (JSFA)
JSFA is a corporate collaboration platform to jointly find solutions to issues that are difficult for individual companies to resolve as they work toward sustainable fashion. Ryohin Keikaku has been participating as a supporting member since August 2021.
JSFA shares knowledge about sustainable fashion, collaborate toward zero fashion loss and carbon neutrality, stay ahead of important national and international trends, and make policy recommendations necessary to improve common issues within the industry.
CDP (Climate Change)
CDP is a not-for-profit charity that runs the global disclosure system for investors, companies, cities, states and regions to manage their environmental impacts. They are widely recognized worldwide as the global standard for environmental disclosure. Ryohin Keikaku has been participating since FY2021 and responded to the CDP Climate Change Questionnaire.
Examples of stakeholder consultation
Ryohin Keikaku Group has joint the UN Global Compact, and is referring to to a variety of international principles and declarations, including the UN Guiding Principles on Business and Human Rights. In promoting human rights due diligence, we have been referring to "important human rights issues for each industry" in the "Stakeholder Engagement Program" held by Caux Round Table (CRT) as well as the results of our dialogues with experts to identify potential human rights risks.