Corporate Information

Privacy Policy

Privacy Policy for Personal Information of Customers

Ryohin Keikaku Co., Ltd. (hereinafter referred to as "the Company") hereby establishes the following Privacy Policy (hereinafter referred to as "this Policy") regarding the personal information of customers who use the services provided by the Company. The Company reserves the right to apply separate privacy policies to certain services that are specific to such services. In the event of any inconsistencies between the details of this Policy and privacy policies that are specific to certain services, the privacy policies that are specific to certain services shall prevail.

1. Business Information

Ryohin Keikaku Co., Ltd.
2-5-1 Koraku, Bunkyo-ku, Tokyo 112-0004, Japan
Satoshi SHIMIZU, President and Representative Director

2. Definition of Personal Information

The term "personal information" as used in this Policy refers to information concerning an individual as specified under the Act on the Protection of Personal Information.

3. How Personal Information Is Obtained

The Company obtains personal information under the following circumstances.

● Obtained from Customers Themselves
When a customer uses the Company's products or services (for example, by purchasing the Company's products, creating an account on the Company's website, or applying for events or services), the Company collects information such as the customer's name (including, for some services, the names of accompanying persons, family members, and other such persons), username, address, telephone number, email address, purchased products, delivery address, usage history for the online store, etc., images from in-store cameras, and informative information (*).
* Information related to internet usage, such as usage environment, attributes, location, device identifiers, and advertising identifiers, which is obtained when users access services via devices such as PCs or mobile phones and which cannot be used to personally identify individuals.
For information on advertising identifiers, etc., please see the separate External Transmission Policy.

● Obtained from Third Parties
The Company obtains information such as the customer's name, username, address, telephone number, email address, purchased products, delivery address, images from in-store cameras, and the details of inquiries, consultations, requests, and similar communications from licensed stores, advertising distributors, and other such affiliated partners, so that the Company may respond to customer inquiries, consultations, requests, and similar communications, and analyze information related to advertising distribution, customer purchases, etc. to facilitate the provision of information, products, and services from the Company.

4. Purposes for Which Personal Information Is Used

The Company uses the personal information of customers to the extent necessary to achieve the following use purposes.

Providing information about the Company's products and services, providing such products and services, and carrying out necessary procedures
Billing for fees and other such charges incurred when using the Company's products and services
Identifying customers who use the Company's products and services, verifying the identities of principals, performing authentication, and other such actions
Appropriately dealing with requests and other such communications from customers
Carrying out the Company's campaigns, events, surveys, and other such activities
Responding to inquiries and complaints about the products and services provided by the Company and carrying out after-purchase services and other such services
Communicating precautions, recall and defect information, and other such information regarding the Company's products and services to customers
Performing any necessary investigations and actions for products and services provided by the Company
Investigating and improving the quality of the use status of the Company's products and services
Performing analyses to facilitate planning and development of new products and services, etc. and improvements of existing products and services
Performing consultations and providing information regarding media coverage, participation in monitoring, case photography, and similar matters
Preventing, monitoring, and investigating unauthorized access and similar activities, and making necessary communications
Delivering advertising and providing information tailored to customer trends, and otherwise conducting measurements, analyses, etc.

5. Provision of Personal Information to Third Parties

The Company will not provide personal information to third parties without the prior consent of the relevant customer, except where required by laws, regulations, etc.

6. Joint Use of Personal Information

The Company may jointly use the personal information of customers as described below.

● Joint Use with Group Companies

(1) Jointly-Used Personal Information Items
- Name, address, place of employment, family information, and other information related to the principal
- Details of plans related to products, services, construction work, buildings, land, etc.
- Information concerning currently-used products, services, construction work, buildings, land, etc.
- Details of transactions between the Company, partner enterprises, and other third parties
- Information necessary for the implementation, review, etc. of transactions
- Information on complaints, proposals, etc.
- Matters necessary for dealing with after-sales services, maintenance, defects, and other such matters
- Any other information ancillary or related to the above
(2) Range of Joint Users of Personal Information
The Company and Muji House Co., Ltd.
(3) Purposes of Joint Use
For the purposes stated in "4. Purposes for Which Personal Information Is Used"
(4) Person Responsible for Management of Personal Information
Muji House Co., Ltd.
2-5-1 Koraku, Bunkyo-ku, Tokyo 112-0004, Japan
Takuo NAGAHARA, President and Representative Director

● Joint Use with Licensed Stores

(1) Jointly-Used Personal Information Items
- Name, address, telephone number, email address
- Account information
- Inquiries, requested details, etc.
(2) Range of Joint Users of Personal Information
The Company and companies that have concluded licensed store agreements with the Company
(3) Purposes of Joint Use
- Providing products and services that customers have requested
- Responding to inquiries, consultations, and similar communications from customers
- Carrying out the Company's campaigns, events, surveys, and other such activities
- Responding to inquiries and complaints about the products and services provided by the Company and carrying out after-purchase services and other such services
- Communicating precautions, recall and defect information, and other such information regarding the Company's products and services to customers
- Performing any necessary investigations and actions for products and services provided by the Company
- Investigating and improving the quality of the use status of the Company's products and services
- Performing analyses to facilitate planning and development of new products and services, etc. and improvements of existing products and services
- Performing consultations and providing information regarding media coverage, participation in monitoring, case photography, and similar matters
- Preventing, monitoring, and investigating unauthorized access and similar activities, and making necessary communications
- Delivering advertising and providing information tailored to customer trends, and otherwise conducting measurements, analyses, etc.
(4) Person Responsible for Management of Personal Information
Ryohin Keikaku Co., Ltd.
2-5-1 Koraku, Bunkyo-ku, Tokyo 112-0004, Japan
Satoshi SHIMIZU, President and Representative Director

● Joint use with producers of products listed under Shokoku Ryohin and Flower & Green

(1) Jointly-Used Personal Information Items
- Name, address, telephone number, email address
- Account information
- Details of orders, etc. received
(2) Range of Joint Users of Personal Information
The Company and producers whose products are exhibited under Shokoku Ryohin or Flower & Green (limited to producers of products purchased by customers)
(3) Purposes of Joint Use
- Performing analyses to facilitate planning and development of new products and services, etc. and improvements of existing products and services
- Shipping of products ordered by customers and providing necessary communications
- Responding to inquiries, consultations, and similar communications from customers
(4) Person Responsible for Management of Personal Information
Ryohin Keikaku Co., Ltd.
2-5-1 Koraku, Bunkyo-ku, Tokyo 112-0004, Japan
Satoshi SHIMIZU, President and Representative Director

7. Procedures for Responding to Requests for Disclosure, Etc.

The Company will respond to any requests from the principal or the principal's representative to disclose, correct, delete, make additions to, suspend the use of, or erase the retained personal data of customers (personal information subject to disclosure under the Act on the Protection of Personal Information) or to otherwise provide information on the handling of such retained personal data (hereinafter collectively referred to as "Disclosure, etc.") to an appropriate extent and in accordance with applicable laws and ordinances.

Please submit any requests for Disclosure, etc., to the contact indicated in "9. Inquiries Contact." This contact will explain to you what documents, fees, etc. are required for the Disclosure, etc. you are requesting.

8. Measures to Facilitate Security Controls

The Company has taken the following actions so that the personal information of customers is handled appropriately.

Establishment of Basic Policy

The Company has established a Personal Information Protection Policy to ensure that personal information is handled appropriately.

Establishment of Rules for the Handling of Personal Information

The Company shall establish rules regarding the specifics of the handling of personal information, from its acquisition through its disposal and other such processes.

Organizational Security Control Measures

The Company shall construct a control system for personal information and establish internal regulations for personal information.

Security Control Measures for Personnel

The Company holds regular training and awareness programs regarding personal information for its employees.

Physical Security Control Measures

The Company has implemented measures such as control of access to facilities, restrictions on the use of devices, and the prevention of theft and loss when handling personal information.

Technical Security Control Measures

The Company has set appropriate access permissions for when personal information is handled, and restricts the scope of the personal information that is handled and those authorized to handle it.

Understanding External Environments

When storing personal information in a foreign country, the Company takes appropriate measures that are grounded in an understanding of the personal information protection systems in that country.

9. Inquiries Contact

Please submit any questions or concerns regarding the handling of personal information or any requests to the contact below.

Name of Corporation: Ryohin Keikaku Co., Ltd.
Address: 2-5-1 Koraku, Bunkyo-ku, Tokyo 112-0004, Japan
Inquiries Contact: Customer Relations Office 0120-14-6404
https://www.muji.net/contact/

10. Revisions of the Privacy Policy

The Company reserves the right to amend this Policy. Notification of any major amendments to this Policy will be provided on this website.
Please check this page regularly and make sure you understand the Company's Privacy Policy.

11. Use of Google Analytics

The Company's website uses Google's tools for analyzing how the website is accessed, and uses cookies to collect data. The data collected is anonymous and does not identify any individual.
Customers can disable this function by turning off cookies. Please check your browser's settings.

For information on how data is collected and processed, please refer to "Google Privacy & Terms."

Date of Final Revision: April 17, 2025