Ryohin Keikaku Co., Ltd.

Respect for Human Rights

Grievance Mechanism

Contents

Employee Hotline

Ryohin Keikaku has established the Ryohin Keikaku Group Helpline as a whistleblowing system to prevent serious problems associated with corporate activities, including compliance violations, corruption, human rights issues (including harassment, and any other activities that violate (or may violate)) the Group Compliance Code of Conduct.
This helpline is available to all employees of Ryohin Keikaku and its domestic and overseas subsidiaries. This includes officers, regular employees, contract employees, partner employees, part-time workers and temporary employees.　Employees may report and consult anonymously. The privacy of those who report or consult with us is protected, and we prohibit any adverse treatment of persons consulting with All employees are informed about the helpline when they begin working for the Ryohin Keikaku Group.
Depending on the content of the report, internal procedures may be initiated as provided in the Rules of Employment, including the formulation of measures to prevent recurrence, the issuance of work orders and instructions, and disciplinary action and other personnel measures, as well as necessary external measures such as press releases, media relations and criminal charges.
A total of 395 requests for consultation were received in FY2025/8.

Supplier Hotline

The supplier hotline has been established as a contact point for whistleblowing reports from suppliers.
It is intended for use by domestic suppliers (including factories) in Japan that do business with Ryohin Keikaku.
Reports are received by Ryohin Keikaku’s Supplier Hotline Office and investigated to verify the facts.
If corrective action is deemed to be necessary based on the findings, we will promptly respond.

Supplier Hotline

Hotline for Migrant Workers

Ryohin Keikaku has been participating in the Japan Platform for Migrant Workers towards Responsible and Inclusive Society (JP-MIRAI) since May 2022, with the aim of addressing the various issues faced by migrant workers in Japan with the technical intern or specified skilled worker residence status. JP-MIRAI includes stakeholders such as companies, lawyers and non-governmental organizations, and is led by the Japan International Cooperation Agency (JICA).
In FY2024/8, we also participated in the Consultation and Remedy Desk Development Project (JP-MIRAI Assist), a pilot project that was started by JP-MIRAI to provide consultation services for migrant workers.
Currently, the service is limited to Ryohin Keikaku employees. In the future, we plan to expand the scope to include workers in our supply chain as a means for the early detection of labor and human rights issues.

About JP-MIRAI(Japanese)JP-MIRAI Assist(Japanese)
Grievance Mechanism | Ryohin Keikaku Co., Ltd.