Governance

Stakeholder Engagement

The Ryohin Keikaku Group places importance on accurately understanding and responding to stakeholder demands and expectations through constructive dialogue with customers, local communities, shareholders, business partners and employees.
By engaging in constructive dialogue with stakeholders and reflecting their opinions and requests in our business activities, we strive to make a positive impact on society.

Stakeholder	Main Method of Communication	Relevant Initiatives
Customers	Customer service at stores and promotion of events Distribution of articles via social media and the MUJI passport app Inquiries to the Customer Service Center Customer participation-type community site (IDEA PARK)	We have increased opportunities to connect directly with customers through the free MUJI app. In Japan, the number of active users in FY2025/8 was 17.50 million.
Business partners	Continuous communication through visits to production areas and factories in Japan and abroad by management and employees Requests for adherence to the Code of Conduct for Production Partners Periodic on-site audits by a third-party organization Regular briefings for business partners ■Related links Code of Conduct for Production Partners Monitoring Production Partners List of Production Partners	Since 2019, we have been conducting audits through a third-party organization for factories that are not subject to the Better Work program. We have established a supplier hotline as a contact point for whistleblowing reports from suppliers.
Shareholders and Investors	General Meeting of Shareholders Meetings with shareholders Business results briefing Meetings with investors IR email distribution service (Japanese only) ESG presentations Responding to ESG rating agencies Shareholder benefits ■Related links Investor Relations Constructive dialogue with shareholders	General Meeting of Shareholders To encourage the participation of more shareholders, we hold the General Meeting of Shareholders on a public holiday, and a separate meeting with shareholders after the general meeting. The combined in-person and online (live-streaming) attendance was 947 people in FY2024/8 and 1,118 in FY2025/8. Individual shareholders Shareholder and Fan Meeting events in stores: 18 meetings with over 800 participants in FY2025/8. We expanded the shareholder benefit program and raised the shopping discount rate from 5% to 7%. Analysts and institutional investors Individual IR meetings: 513 Dialogue between independent directors and institutional investors. We held a small-scale meeting between representatives of eight institutional investors and an independent director of Ryohin Keikaku. Dialogue with the executive in charge of shareholder voting: 8 Product exhibitions: 2 Store tours: 1 (All figures are for FY2025/8)
Governments	Cooperation agreements with local governments nationwide Disaster relief support	Since 2017, we have formed 38 regional cooperation agreements with 36 regions for revitalization activities, including Toshima Ward in Tokyo, Kamogawa City in Chiba Prefecture, and Sakata City in Yamagata Prefecture. (As of the end of August 2025)
Local communities and society	Town Hall Meeting events Community Market Organization of local resources Development of regional stay hubs ■Related links MUJI STAY	We hold Town Hall Meeting events in a small group format, mainly at large stores. Together with Shareholder and Fan Meeting events, a total of 58 events were held with 2001 people participating. (Results for FY2025/8)
Employees	GOOD MEETING venue Staff Meeting events Employee training Self-assessments and feedback meetings In-house portal site and in-house newsletters Employee helpline (whistleblowing hotline) ■Related links Maintaining a Positive Work Environment Respect for Diversity Human Resource Development and Career Development Co-Owned Management and Engagement	The GOOD MEETING venue is a forum for raising the sense of ownership among Group employees and inspiring them to take on challenges toward achieving management targets. Held once every six months, the venue is an opportunity for recognizing outstanding employees, sharing the achievements of the Group during the preceding six months, and encouraging forward-looking action by helping employees understand the vision for the coming six months and beyond.