Customer Safety and Peace of Mind

Quality and Safety

Approach to Quality
Efforts to Improve Safety and Reliability

Approach to Quality

The basic concept of MUJI’s approach to product development has not changed since its establishment in 1980. We continue to create products from the three perspectives of selection of materials, streamlining of processes and simplification of packaging. In order to provide products and services in line with these perspectives and that take the environment and society into consideration, we believe that the development of products that customers can use with peace of mind is most important.
To help create “a truthful and sustainable life for all,” we inspect each process—design, development, procurement and production—based on the Ryohin Standards, striving to provide safe and reliable products, while continuously achieving the following.

Quality products with a reason and value from the consumer perspective
Consideration for consumers, producers and the environment
Solving issues for society and people
Zero market quality faults
Reduction of market defect rate
Thorough quality-oriented awareness

Efforts to Improve Safety and Reliability

Ryohin Standards

We have established the Ryohin Standards based on the premise of complying with various laws established by countries all over the world and local governments. These standards have been formulated to ensure consistent product quality. The Production Division and merchandising divisions regularly collect information on products, changes in the social environment, market conditions and industry trends, and when necessary, conduct detailed research to review and update the standards (including the establishment of new ones), revising existing ones or abolishing them.

Risk Assessments

We conduct risk assessments in product design, layout, manufacturing, distribution and usage environments for the purpose of preventing product-related accidents, defects or complaints. As part of our efforts to prevent product-related accidents, we identify risks (including those related to accidents, defects and complaints due to reasonably foreseeable misuse) at the product planning/development/design stage to deal with these risk factors before they can manifest.
By conducting risk assessments in the early stages of design, we can identify risks throughout the product lifecycle from product planning and development to use and disposal. We incorporate solutions to the identified risks into product design in order to reduce the risk of accidents, defects and complaints and ensure smooth commercialization.

Initiatives for Quality Control

The “voices” (comments) of customers regarding our products are all registered in a dedicated database (“voice navigation system”), and the customer support center, Production Division, merchandising divisions and other related divisions cooperate and respond quickly in accordance with the content. By enabling our business partners and factories to directly access the database to confirm the content, we have created an environment where we can respond to quality problems quickly. In addition, the Production Division cooperates with external inspection organizations as needed. The Production Division also leads weekly meetings to detect defects at an early stage as part of efforts to continuously improve quality.